No one has time for phone calls, automated greetings, and dreaded hold music in the 2020s. More than 60% of all customer service engagements will be delivered via digital and self-serve channels by 2023. Many brands have embraced social messaging and integrated it into social media and customer care strategies.
5 Reasons Why Messaging Should Be Part of Your Social Media Strategy
by Alex Teng | May 20, 2021 | News - Inbound Marketing